Description
This issue of Yojana Magazine sheds light on the importance of Public Grievance Redressal as a cornerstone of good governance. Key highlights include:
- Overview of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), facilitating grievance tracking and resolution.
- Role of innovative mechanisms like Sevottam, UMANG, and Twitter Seva in enhancing grievance redressal.
- Analysis of grievance redressal systems across states, integration of local languages, and focus on e-governance for New India.
- Challenges in grievance mechanisms and the need for reforms to ensure accountability, efficiency, and transparency in public service delivery.
A vital resource for understanding India’s strides toward citizen-centric governance.
